By Danielle Jacobson, ODA Leadership Group Member
Discussions about AI seem to be everywhere at the moment, often focused on new tools, productivity gains or implementation risks. What made this discussion particularly interesting was that it deliberately stepped back from those operational conversations and instead explored how AI is reshaping the foundations of work, leadership and professional value.
Rather than asking how AI can be used, we focused on what really matters when access to information is no longer scarce. I found the exploration of expertise especially thought-provoking, particularly the growing gap between having knowledge and being able to apply it with judgement, context and discernment. This reframing challenged some deeply embedded assumptions about value and contribution in professional roles.
The session raised important questions about leadership responsibility in this shift. When knowledge becomes commoditised, leaders play a critical role in helping people understand where their contribution now sits, and in legitimising judgement, relational and sensemaking work. Without this clarity, professional confidence can quietly erode, even as output increases.
I was struck by how strongly the conversation reinforced trust, credibility and relationship intelligence as enduring sources of value that AI cannot replicate. The peer discussions added further richness, particularly in reflecting on where confidence feels most fragile in organisations today. Overall, the event offered a valuable and refreshing lens on leading well in an AI‑enabled environment.
ODA members, note: A recording of Julissa’s session is available to you via the membership portal; just log on to the ODA website. Another great reason to be an ODA member! Join now!